James joined Monterey in 2022 and brings more than five years of experience in customer relations, mentoring juvenile in rehab, and substituting in grade school. James serves as a resource for network providers, answering questions, resolving issues involving contracts and payments, ensuring quality relationships between Monterey and our network providers. James earned his degree in Liberal Studies at Bowling Green State University. James played football for the Falcons where he won the MAC Championship two out of the five years he was there. In 2021 he began coaching football in Xenia.