Betsy joined Monterey in 2018 as a Medical Records Downloader and was promoted to Provider Relations Manager in 2020. She serves as a resource to the provider network, answering questions, resolving issues with contracts, systems, and payments. Betsy manages quality and timeliness customer service metrics for provider network. She credentials new providers to the network. She earned her degree in Communications at Montclair State University in 1999. Betsy enjoys spending time with family and friends, golfing, and fishing.